Refund & Return Policy

1. Return Eligibility (7 Days)

We accept returns within 7 days from the date you receive your order. To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.

2. Conditions for Return

To complete your return, we require a receipt or proof of purchase. Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or defective item).

3. Non-Returnable Items

Certain items are exempt from being returned due to hygiene reasons. These include:

• Used or washed bed sheets and comforters
• Used pillows and pillowcases
• Items without original tags and packaging
• Gift cards

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the amount will be transferred to your designated bank account or mobile banking account (e.g., bKash, Nagad) within 5-7 business days.

5. Exchange Policy

If you wish to exchange a product for a different size or color, please follow the return process for the original item and place a new order for the desired item. We only replace items if they are defective or damaged.

6. Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact us immediately (within 24 hours of delivery) with photographic evidence. We will arrange for a replacement or a full refund at no additional cost to you.

7. Contact for Returns

To initiate a return or exchange, please reach out to our customer support team:

• Phone: +8801885148410
• Email: qualitybedding@gmail.com
• Address: Station Rd, Faridpur sadar, Bangladesh